What? This class is for Intermediate members. Do you have to deal with angry customers at work all the time? Do you have to handle extremely difficult customers and not sure what’s the best way to deal with them? Or are you the person who’s always making the complaints? If you want to be able to deal with complaints better and improve your customer service skills then make sure you come to this class.
What? In this lesson we will look at the different situations of why people might make a complaint. We will then practice some useful phrases for dealing and making complaints in a professional manner, focusing on identifying the problem, showing empathy, apologizing, correcting and explaining and putting things right for the customer. Finally we will use this opportunity to practice the language we learnt in real life situations. Book Now»