English
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Learn the language you need to make and deal with complaints in a professional manner.
What? This class is for Intermediate members. Do you have to deal with angry customers at work all the time? Do you have to handle extremely difficult customers and not sure what’s the best way to deal with them? Or are you the person who’s always making the complaints? If you want to be able to deal with complaints better and improve your customer service skills at work, then make sure you come to this class.
What? In this lesson we will practice some useful phrases for dealing and making complaints in a professional manner face to face or on the telephone. We will be focusing on identifying the problem, showing empathy, apologizing, correcting and explaining and putting things right for the customer. Finally we will look at the different situations of why people might make a complaint and use this opportunity to practice the language we learnt in real life situation.
I’d Like to Return This
Learn how to make and deal with complaints in a professional and courteous manner and with a ‘can do’ attitude!
Who? This class is for upper-intermediate members. Do you deal with complaints at work? Or are you a serial complainer? If you need to discuss the quality of products and services, and what people do when something goes wrong then this is the lesson for you!
What? In this class, you will talk about the different ways to describe the quality of a product or service, and the vocabulary of after-sales customer service. On top of this, you will learn some useful English phrases for dealing with and making complaints in a professional way. Finally, you will have the chance to practise your new language in a variety of situations designed to test how effectively your new language works! Book Now»
Cutting Corners
Learn to describe the quality of a product and to complain, or deal with complaints, when a product just isn’t good enough.
Who? This class is for intermediate members. We’re all looking for quality: quality goods, quality customers, quality relationships and quality time. But what is quality? And where do you find it? There is no single answer, but if you make, sell or buy anything, you need to talk about quality, and convince people that quality is important.
What? In this class, we’ll look at describing a product’s quality using – you guessed it – high quality words and phrases. We’ll also look at complaining when a product does not do what it says on the box, and how to deal with dissatisfied customers. Book Now»
I’d Like to Return This
Learn how to make and deal with complaints in a professional and courteous manner and with a ‘can do’ attitude!
Who? This class is for upper-intermediate members. Do you deal with complaints at work? Or are you a serial complainer? If you need to discuss the quality of products and services, and what people do when something goes wrong then this is the lesson for you!
What? In this class, you will talk about the different ways to describe the quality of a product or service, and the vocabulary of after-sales customer service. On top of this, you will learn some useful English phrases for dealing with and making complaints in a professional way. Finally, you will have the chance to practise your new language in a variety of situations designed to test how effectively your new language works! Book Now»